Is a robot talking to my customers?
No. Your caller gets one friendly text with your business name. When they write back, it comes to you, and you take it from there.
Do I need a new number?
No. You keep the number you have. Only the calls you miss get a text back.
Can it cover my office line and my supers' phones?
Yes. On Hive HQ, a missed call to the office or any super gets a text back, and the reply goes to the right person. Bigger setups are scoped on a free walkthrough.
How long does setup take?
About a week. Most of that is the texting registration the phone carriers require, which usually takes around 3 business days.
Do I have to sign a contract?
No. Every plan is month-to-month. If you'd like to save, you can prepay for 3 or 6 months.
What happens if I cancel?
On monthly billing, you just stop. No fees. On a prepaid plan, you get back what you paid minus the months you used at the regular monthly price. Either way, you keep your number and your customer list.
Are texts extra?
Guard, Honeymaker and Full Hive cover up to about 500 texts a month, and phone and texting costs are passed through at cost, usually under $10 a month. Hive HQ includes up to 5 numbers and 1,500 texts a month. If you need more, we'll talk first. No surprise bills.
Won't this bug my customers?
It only texts people who just called you, once per missed call, and anyone can reply STOP to opt out.
Do you sell my customers' information?
Never. Your customers' numbers and messages are used only to run your system. See the privacy policy.
Can anyone get the free 90 days?
No. The free pilot is limited to the first 3 businesses that qualify. After that, new clients start on a regular plan.