Terms of Service

Effective November 11, 2026

These terms are an agreement between you and Hivework Integrations LLC, a North Carolina limited liability company ("Hivework," "we," "us"). They apply when you use hiveworkhq.com or sign up for our services. If you sign a separate written agreement with us, such as a pilot agreement, that agreement controls where it differs from these terms.

1. Our services

Hivework sets up and runs automation for businesses, which can include missed-call text-back, follow-up and reminder messages, review requests, online booking, website chat, client updates and related reporting, depending on your plan. We build these systems on third-party platforms, including our customer management and messaging platform and the phone carriers.

2. Plans and pricing

• Setup fee: a one-time $149 setup fee applies to new clients unless it's waived in writing, for example for pilot clients.
• Usage: Guard, Honeymaker and Full Hive include fair use of up to about 500 texts a month. Phone number and texting costs on those plans are passed through at our cost. Hive HQ includes up to 5 phone numbers and 1,500 texts a month. If your use regularly goes beyond these amounts, we'll talk with you before any extra charges.
• Carrier registration fees required to send business texts are included in your setup unless we tell you otherwise in advance.
• We may change prices with at least 30 days' notice by email. Prepaid terms already paid aren't affected.

3. Billing

Monthly plans are billed in advance each month. Prepaid plans are billed in advance for the full 3- or 6-month term and then renew on the same term unless you switch or cancel. You authorize us and our payment processor to charge your payment method on file for these amounts. If a payment fails, we'll let you know. We may pause service if a balance stays unpaid for more than 15 days.

4. Cancellation and refunds

• Monthly plans: cancel anytime by email or text. Your service runs through the end of the month you've paid for. There's no cancellation fee, and partial months aren't refunded.
• Prepaid plans: if you cancel before the term ends, we'll refund what you paid minus each month (or part of a month) you used, charged at the regular monthly price for your plan. For example, if you prepay $2,125 for 6 months of Hive HQ and cancel after 2 months, we keep 2 × $425 = $850 and refund $1,275.
• The setup fee isn't refundable once setup has started.
• When you cancel, we'll turn off call forwarding and automations, and we'll give you an export of your contacts on request. You keep your own phone number. If we provided a number for you, we'll help transfer it to you where the carrier allows. Carrier transfer fees, if any, are passed through at cost.

5. Pilot and founding discount

• The free 90-day pilot is limited to the first 3 businesses that qualify, as we determine. It isn't offered to every sign-up. The pilot terms are set in a separate pilot agreement.
• Founding clients who continue after their pilot receive $50 off their monthly price for as long as they stay with us continuously on monthly billing. The founding discount doesn't combine with 3- or 6-month prepaid pricing, and it ends if service is canceled.

6. Your responsibilities

• Consent and compliance. You're responsible for the messages your business sends and for having any consent the law requires from the people you text, including under the Telephone Consumer Protection Act and state laws. We'll set up opt-out handling, quiet hours and consent tools, and we'll guide you, but you control who's added to your system and what you send.
• Accurate information. Give us accurate business information for carrier registration and keep it up to date.
• Acceptable use. Don't use our services to send spam, unsolicited bulk marketing, illegal content, or content about adult material, firearms, cannabis, alcohol, tobacco or other topics the carriers restrict. We may suspend service that puts our accounts or other clients at risk.
• Your accounts. Keep your logins secure and tell us right away if you think someone else has accessed your account.

7. Carriers and third-party platforms

Business texting requires carrier registration, and carriers decide whether to approve it. Carriers may also filter or delay messages. We can't guarantee approval, delivery or delivery times. Our services rely on third-party platforms, and their outages or changes can affect your system. We'll work to fix problems quickly, but we aren't responsible for third-party failures.

8. Results

We work hard to help you catch more calls and win more work, but we don't guarantee any particular number of leads, jobs, reviews or revenue. The calculator on our website gives estimates only.

9. Your data

Your business data and your customers' information belong to you. We use them only to provide your services, as described in our Privacy Policy, and we never sell them.

10. Disclaimer

Except as stated in these terms, our services are provided "as is" and "as available," without warranties of any kind, to the extent the law allows.

11. Limitation of liability

To the extent the law allows, Hivework won't be liable for indirect, incidental, special or consequential damages, or for lost profits or lost business. Our total liability for any claim related to our services is limited to the amount you paid us in the 3 months before the claim arose.

12. Indemnity

You agree to cover Hivework's reasonable losses and legal costs from claims caused by messages you send, contacts you add without required consent, or your violation of these terms or the law.

13. Governing law

These terms are governed by the laws of North Carolina. Any dispute will be handled in the state or federal courts serving Buncombe County, North Carolina. Before filing any claim, we each agree to try to resolve the issue informally for at least 30 days.

14. Changes to these terms

We may update these terms. We'll post the new version here with a new effective date and email active clients about significant changes at least 30 days before they apply.

15. Contact

Hivework Integrations LLC · Asheville, North Carolina · cj@hiveworkhq.com · (828) 338-8245